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BBA (Hons) Service Operations Management

工商管理榮譽學士(服務業經營管理)

Year of entry 2010
Mode of funding Government-funded
Programme code 1133
Mode of study Full-time
Indicative intake target 33
Normal duration of programme 3 years
Tuition fee Click here for more information
Application deadline
26 Feb 2010 (Local)
28 Feb 2010 (Non-local)
Programme leader
Dr Geoffrey TSO Kwok-fai
BSc MA (York(Can.)), PhD (Tor.)
General enquiry
msgtso@cityu.edu.hk
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Our Target

We train students to apply the latest technology and knowledge to improve the competitiveness of service organizations.

Start Your Career Here

We train future leaders for Hong Kong's service organizations. We provide students with the knowledge and skills to plan, organize and manage service operations for the improvement of service quality and productivity.

How Do You Get In

To be eligible for admission, you must satisfy the General Entrance Requirements and the following specific entrance requirements:

D in HKCEE Additional Mathematics or Mathematics
or
E in AS Level Applied Mathematics, or Further Mathematics, or Mathematics and Statistics, or Mathematics with Applications, or Pure Mathematics, or Statistics
or
E in AL Applied Mathematics, or Further Mathematics, or Pure Mathematics

What You Will Be Studying

Service Operations Management courses offer in-depth knowledge in the design and management of service operations.

Other core areas include:
  • Customer Relationship Management
  • Customer Service
  • Quantitative Techniques
  • Service Quality Management
  • Hospitality Management
  • Survey Research
To teach students to tackle real problems in service organizations, we emphasize learning through case studies and projects. You will visit local service organizations in order to understand their structure and characteristics.

Professional Accreditation

Our degree allows you to have appropriate exemptions from the Association of Chartered Certified Accountants (ACCA).

Bonus Features

We offer an international student exchange programme which allows students to study in recognized overseas universities. We offer an internship programme for students to gain relevant work experience during their study.

JUPAS applicants, please visit our BBA JUPAS website.

Did You Know?

The service industry includes: Wholesale, Retail, Import/Export Trades, Restaurants, Hotels, Transport, Storage, Communications, Financing, Insurance, Property and Business Services, Community, Social and Personal Services. These service activities represented over 91% of the GDP by economic activity in Hong Kong in 2006.

服務業是香港的經濟主要支柱。本課程旨在讓學生了解如何能夠提供優質服務，為香港培養優秀的服務業管理人才，提升本地服務業的素質。

Useful Links

Department of Management Sciences
College of Business
Programme Descriptions
Association of Chartered Certified Accountants (ACCA)